Below are some common concerns of our clients before making a purchase.
If you have other questions, please send them to contact@livienn.com.- All
- General Questions
- Refunds/Returns at Livienn
- Shipping at Livienn
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours! At contact@livienn.com.
General Questions
the premier destination for a wide array of quality products that cater to every aspect of your life. From the latest in fashion and electronics to unique home décor and essential everyday items, Livienn.com offers a curated selection of products to meet your diverse needs. Our mission is to provide our customers with exceptional value, unparalleled convenience, and an enjoyable shopping experience.
You can reach us at contact@livienn.com or call +44 20 8123 3281.
Refunds/Returns at Livienn
You have 14 days from receiving your order to request a return and refund.
Items must be unused, in the same condition you received them, and in the original packaging.
Email us at contact@livienn.com with your receipt or proof of purchase.
Yes, partial refunds may be granted for items not in original condition, damaged, or returned after 14 days.
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed. For any issues, contact us and we will assist you promptly.
Check your bank account, contact your credit card company, and your bank. If you still haven’t received your refund, email us at contact@livienn.com.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
You can email us at contact@livienn.com to cancel or change an order that has not yet shipped. However, we cannot guarantee changes once the order is in process.
Shipping at Livienn
Orders are processed within 1–5 business days. Please note that shipments are not processed on weekends or holidays.
We offer standard free shipping for all orders with an estimated delivery time of 7–10 business days.
Yes, you will receive an email with tracking details once your order is shipped. You can also track your order on our website's tracking page.
Check with neighbors or household members. Verify the shipping address. Contact the carrier for proof of delivery. If you still cannot locate your package, contact our customer support at contact@livienn.com for assistance.
Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. Contact contact@livienn.com within this timeframe for changes.
Occasional delays may occur due to unforeseen circumstances. Contact our customer support team if you experience any delays.